shipping
Monkey Pak Me ships to any location worldwide. We use FedEx Ground Shipping and customers’ orders will take one to six estimated business days in transit once production or payment has been made if an in stock item. Our shipping map above shows the average transit time for goods to arrive to you. If you need a faster method please select so upon checkout. Customers can’t change their shipping address after an order has been placed.
Shipping Turnaround Times:
- Most in stock orders will ship within 24-48 hours from receipt of payment via online. Custom orders will ship according to production lead times etc
Free Shipping Policies:
- The Estimated Time of Arrival does not guarantee the order will arrive on the specified date. If guaranteed shipping is needed, please contact Customer Service for a request.
- Service to some remote areas may also require additional delivery days as well as residential charges.
- If there is a failed attempt delivery on or before the Estimated Time of Arrival date, then the customer should expect delays and a new re-delivery date.
- Freight – Depending on the size and fragility of the contents, the order may be shipped either small parcel or freight. Also, we will need to know if lift gates are needed for any deliveries via freight which will have an additional charge.
Shipping/Delivery:
Local Same Day Delivery within Los Angeles/Orange County.
- Local delivery is available Monday-Friday from 4-6pm PST.
- 1pm PST cut off time for placing order.
- Order minimum: $1,000 LA County, Inland Empire and Orange County Only.
Same Day, Next Day, 2nd Day Shipping cutoff order time by: 2:30pm PST
RETURN POLICY
7-Day Policy
Please call customer service at 909-391-0287 and we will assist you
- Customers have 7 business days from the day that the order was received to report the following:
- Damaged items, lost packages/items, or request a return for in stock items only, not custom production products.
- If customer is at fault (eg. buyer’s remorse), order is subject to a 25% restocking fee and $15 return label fee (per label).
- The customer will have 15 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 15 minutes the customer will be charged the restocking fee.
- If order is rejected, customer will be responsible for $18 UPS return label fee (per label).
- If customer is not at fault, all fees will be waived.
- All custom orders are final sales and cannot be returned.
- If a product is used, it is final sale.
- It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to
Product(s) should be:
- In good condition, in original packaging with all products, parts and accessories and the UPC Code on the exterior and Received in saleable condition.
- Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
- Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
- All returns will be inspected and must be 100% complete.
- All free items included with a specific product purchase must be returned as well to receive credit.
- When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.
- It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Monkey Pak Me.
- No returns can be made on clearance sale items; these are considered final sales.
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods,depending on your billing cycle.
Shortage, Discrepancy or Damaged Shipments:
- All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
- Many times, it is common practice by FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at orders@monkeypakme2.com.
- Shortage, discrepancy or damage claims must be filed within 7 business days after receipt. We will issue a return merchandise authorization (RMA) number if claim is made within the time frame stated.
Defective Merchandise:
- You have 7 days to report any defective merchandise or parts. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact Customer Service Support at orders@monkeypakme2.com. Please have available order number and the original date of purchase for verification.
Types of Return Request
- Once return has been created, customer has 14 business days to return items.
- Return will expire in 14 days.
- If items have not been returned by the 14th day customer’s card on file will be charged.
- Buyer changes mind, buyer remorse or price difference Restocking Fee Applied.
- Buyer changes mind and returns item. Item received was not received back in original form or was declared incomplete. Restocking & Shipping Fee Applied.
- Buyer refuses delivery Restocking Fee Applied
- Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by seller Restocking Fee Applied.
- Buyer receives an item materially different from what they ordered No Restocking Fee Applied.
- Items arrives to the buyer damaged or defective No Restocking Fee Applied.
- Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No Restocking Fee Applied.
- Order is returned as undeliverable No Restocking Fee Applied but if buyer had knowledge or refused delivery of package (s) or wrong address provided by customer a $18 charge per box applied. Buyer returns an item and fails to indicate RMA# on shipment; $18 fee assessed as RMA Processing FEE (this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)
Payment Methods Accepted
Via Web:
- Credit Cards & Debit Cards.
- Wire Transfer
For your protection, Monkey Pak Me reserves the right to hold credit card orders for complete bank verification.
Via Phone:
- Credit & Debit cards (deducts from your bank account)
Via Mail:
- Company Checks
- Money Orders
- Cashier Checks
All checks must be made out to Monkey Pak Me.
At Showroom Headquarters:
- Credit Cards & Debit Cards.